In today’s article, I’d like to share an issue that I’ve faced recently in our Citrix environment. Issue: Users enter their credentials at NetScaler gateway portal and click LogIn. It doesn’t go to the next page where users see applications and desktops. It spins on the same page for more than 3 minutes, and then…
Issue: User clicks on an app in netscaler gateway portal. It shows cannot start app APPNAME for all the apps in the netscaler gateway portal. Troubleshooting: Citrix DDC event viwer shows The citrix broker service failed to broker a connection for user DOMAIN\USERID to resource APPNAME. The virtual machine VDI1.company.com rejected a request to prepare…
Issue: The user’s VDI has a client drive redirection policy enabled, and it is set to prohibit drives. From the VDI user is not able to see his laptop’s drives ( C and D etc). This is as per design and working as expected. When this policy is prohibited, by default, the user cannot see…
We’ve seen an issue recently: Users login to netscaler gateway url and click on the application. It shows the steps like connection in progress, loading profile, negotiating capabilities, processing group policies etc, and immediately disappears. Troubleshooting: In Citrix director, under trends, logon performance. Check the logon performance time for the users who had this issue….
Issue: When users try to open the application, they get a black rectangle screen instead of the whole application. Cause: The issue could be because of the monitor(s) that users attached to their laptop (or desktop). Ask users to remove all the external monitors and test launch the application on their laptop screen alone. Solution:…
By default client drives, usb drives, com ports, printers etc redirection from user’s devices to citrix applications is allowed. On Windows machines, printer redirection works. They can see their local printers in citrix application sessions. But in macbook it doesnt work by default. Follow below process to make it work in macbook. Solution: Create a…
Issue: vcenter certificate replaced. From thereon, Citrix studio cant connect to vcenter. Power control options grayed out in director and studio doesn’t show power options at all. Troubleshooting: Hypervisor tests on the vcenter server url in studio->hosting tab, show that studio cant connect to vcenter because of certificate issue. Solution: Goto your vcenter url: https://vcenter.domain.com…
Issue: Citrix VDA is not registered. Troubleshooting: Checked Citrix services on the VDI. Citrix ICA service wasnt started. Throws error, “windows could not start the citrix ica service on local computer 1067” and fails to start. Solutions: On the VDI, check if authenticated users group is added to local administrators group. If you find it,…
Somewhere down the line, Citrix Admins need to upgrade their Citrix Site from one version to another, Example, from XenDesktop 71.5 LTSR to CVAD 1912 LTSR. For Citrix site upgrade, we have to mount the product ISO in Citrix server and run the setup file. But What about VDIs? Based on your company’s VDA usage,…
When you try to add a vcenter connection under “Hosting” tab in Studio, you get the below error sometimes: Solution: Open your vcenter server in IE, like, https://vcenterServer.yourcompany.com. You will see certificate error. Click on “Continue to this Website (not recommended). Click on Certificate error in the address bar. Click View certificates and install the…