IMA Service Fails to Start and MFCOM Service is Unresponsive in Starting State

General Citrix Information IMP Posts My TroubleShooting XenApp 6 XenApp5 Issues

Symptoms or Error

IMA Service fails to start and MFCOM Service is unresponsive in starting state.

Event ID: 7024
The Independent Management Architecture service terminated with service-specific error: 2147483649 (0x80000001).

– Or –

The IMA service terminated with service-specific error: 2147483647


Solution

Complete the following steps to resolve the issue:

  1. Stop the mfcom.exe service using the Task Manager.
  2. Execute the following commands:
    • Dsmaint recreatelhc
    • Dsmaint recreaterade
  3. Start the IMA Service and MFCOM Service.

Note: This issue can occur when a physical server is converted to virtual using XenConvert or similar utility. It can also appear when XenApp is uninstalled and reinstalled.


Problem Cause

Observing the services manager, MFCOM Service shows status as “starting”. MFCOM and IMA Service fail to start because of a corrupt radeoffline DB.

Note: This issue also occurs after an incomplete or corrupted install of a Citrix Hotfix. Ensure to terminate the MFCOM32.exe as instructed in the Solution section of this article and re-install the hotfix properly. This also ensures that the MFCOM Service starts successfully.

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