Install the Cloud Connector on a dedicated physical or virtual machine that meets the following minimum configuration:

• 2 vCPU
• 4 GB RAM
• 50 GB hard disk space

Note

The machine configuration can vary, depending on the Citrix Cloud service and the requirements for your environment. For more information about component sizing and scalability with respect to specific Citrix Cloud services, see the Advanced Concepts section.

Additionally, the machine must meet the following requirements:

• Windows Server 2012 R2 or Windows Server 2016 installed
• Microsoft .NET Framework 4.5.1 or later installed
• Joined to an Active Directory domain that contains the resources that you will use to create offerings for your users.
• Connected to a network that can contact the resources you will use in your resource location. For more information, see Cloud Connector Proxy and Firewall Configuration.
• Connected to the Internet. For more information, see Internet Connectivity Requirements.
• Server clock is set to the correct UTC time.

Patch cloud connector server with windows updates, Anti-virus, and it doesn’t require any special firewall rules. As a best practice, don’t allow rdp access to it. Do not install any 3rd party apps in this server.

Supported Active Directory functional levels

The Citrix Cloud Connector supports the following forest and domain functional levels in Active Directory:

Forest Functional Level

Domain Functional Level

Supported Domain Controllers

Windows Server 2008 R2

Windows Server 2008 R2

• Windows Server 2008 R2
• Windows Server 2012
• Windows Server 2012 R2
• Windows Server 2016

Windows Server 2008 R2

Windows Server 2012

• Windows Server 2012
• Windows Server 2012 R2
• Windows Server 2016

Windows Server 2008 R2

Windows Server 2012 R2

• Windows Server 2012 R2
• Windows Server 2016

Windows Server 2008 R2

Windows Server 2016

Windows Server 2016

Windows Server 2012

Windows Server 2012

• Windows Server 2012
• Windows Server 2012 R2
• Windows Server 2016

Windows Server 2012

Windows Server 2012 R2

• Windows Server 2012 R2
• Windows Server 2016

Windows Server 2012

Windows Server 2016

Windows Server 2016

Windows Server 2012 R2

Windows Server 2012 R2

• Windows Server 2012 R2
• Windows Server 2016

Windows Server 2012 R2

Windows Server 2016

Windows Server 2016

Windows Server 2016

Windows Server 2016

Windows Server 2016

View the health of the Cloud Connector

The Resource Locations page in Citrix Cloud displays the health status of all the Cloud Connectors in your resource locations.

Event messages

Event messages are available in the Windows Event viewer on the connector machine. The Windows event logs that the Cloud Connector generates are in the following documents:

• Connector Agent Provider [XML format]
• Connector AgentWatchDog Provider [XML format]

Event logs

By default, event logs are located in the C:\ProgramData\Citrix\WorkspaceCloud\Logs directory of the machine hosting the Cloud Connector.

Troubleshoot the Cloud Connector

The first step in diagnosing any issues with the Cloud Connector is to check the event messages and event logs. If you don’t see the Cloud Connector listed in your resource location or is “not in contact,” the event logs will provide some initial information.

If the Cloud Connector is “disconnected” and the event logs don’t indicate why a connection can’t be established between the Cloud Connector and Citrix Cloud, contact Citrix Support.

If the Cloud Connector is in an “error” state, there might be a problem hosting the Cloud Connector. Install the Cloud Connector on a new machine. If the issue persists, contact Citrix Support.